“Lynx has brought us the consistency and reliability we needed to enhance our guest experience, reduce operational headaches, and scale seamlessly.”
– Matthew Johnson, Owner of EverLong Residential
Key Insights
– 233+ Contactless check-ins completed with Lynx
– 419+ real-time workflow notifications in a year
– 30% increase in direct bookings
The Challenge
Seeking Stability in Property Automation
Matthew Johnson, owner of Everlong Residential in Charlotte, NC, specializes in managing short- and mid-term rental properties. As the business expanded, Matthew faced growing frustrations with his previous automation provider Operto, which was causing disruptions to the guest experience. Inconsistencies in system setup and communication meant Everlong was constantly troubleshooting rather than providing a seamless experience to their guests.
Matthew discovered Lynx by chance, having seen a video on YouTube. After scheduling a demo and consultation, he felt confident Lynx was the solution he had been searching for. His first call with Dipen, one of the company’s co-founders, reassured him that Lynx could deliver the reliability and automation features that Everlong Residential needed to ensure a smooth operation and excellent guest experience.
The Solution
Automated, User-Friendly Unified IoT Solution that Streamline Operations
Lynx provided Everlong Residential with an advanced automation software suite, transforming how they managed guest access and operations. One standout feature was Lynx’s ability to automatically install door codes as soon as reservations were made, not just on the day of check-in. This early preparation allowed Matthew and his team to see, well in advance, which door codes were installed and which weren’t, enabling them to solve any potential issues long before the guest arrived.
This feature alone brought significant peace of mind. “We can see days ahead of time if anything needs fixing, which prevents interruptions for our guests,” Matthew said.
Additionally, Lynx enabled Everlong to capture guest data to build a CRM for targeting repeat customers, driving higher guest retention and direct bookings. The intuitive, user-friendly unified dashboard was another improvement, offering robust functionality while making it easy to manage daily operations. Matthew commented, “Once you get the hang of it, the dashboard is incredibly intuitive, and it’s much more robust than what we had before.”
Although Everlong is still in the early stages of using Lynx, Matthew plans to expand its usage. The company has already launched a basic guest portal and has plans to build out a comprehensive digital guidebook to create a one-stop shop for guest information and communication.
“The integration process was seamless. We just plugged in our PMS, and everything synced, including our message templates.”
– Matthew Johnson
The Results
Smoother Operations, Happier Guests
Since implementing Lynx, Everlong Residential has seen significant improvements in both operational efficiency and guest satisfaction. Lynx’s self-check-in system has eliminated the need for manual involvement in keyless entry, saving time for both guests and staff. Guests receive door codes in advance, allowing them to access their rental properties without any hassle.
With over 233+ contactless self-check-ins completed in the last few weeks alone, Everlong has been able to consistently offer a smooth guest experience, regardless of internet connectivity with Lynx’s offline mode. Guests also appreciate the ability to request early check-ins and late check-outs, all managed seamlessly through Lynx’s automated unified dashboard.
Lynx has also provided the Everlong team with real-time notifications, keeping them updated on key operational workflows such as guest check-outs, housekeeping, and room readiness. Over 2735+ real-time workflow alerts in the past year have ensured that operations run smoothly, with minimal manual intervention.
“Guests love the contactless check-ins, and we love the reduced burden on our staff.”
– Matthew Johnson
Superior Customer Support
Matthew emphasized the high level of support Lynx provides. Unlike his previous provider, Lynx offers 24/7 support, even on weekends, which are critical for the business. Having access to support through phone calls and texts has been invaluable in solving issues quickly and ensuring smooth operations, particularly during busy periods.
“Lynx support is always available—24/7, including weekends, which is huge for us. Their proactive approach makes them a partner we can count on.”
– Matthew Johnson
Moving Forward
Optimizing Lynx for Growth
While Everlong Residential has already benefited greatly from Lynx, Matthew believes they’ve only scratched the surface. With plans to further develop their guest portal and digital guidebook, he’s excited about the potential of Lynx to enhance their operations even further. As they continue to grow, Matthew is confident that Lynx will remain a key partner in their journey.
“From day one, Lynx has given us white-glove service. Their forward-thinking, proactive approach is what sets them apart, and we’re excited to continue growing with them.”
– Matthew Johnson