It's time to switch from Operto to Lynx.
Lynx runs the guest experience for hotels, boutique hotels, resorts, hostels, vacation rentals and HOAs. Check-in, locks, in-room TV, messaging, upsells and room controls live in one platform that we build in-house and keep improving, backed by support that actually answers. Keep the hardware you already own, and let us handle the switch.
Hotels, resorts and vacation rental operators run on Lynx
Three reasons Operto customers
are moving to Lynx.
Whether you run a hotel, a resort, a hostel or a portfolio of rentals, you shouldn't be paying more for a vendor that stopped building and stopped answering.
Support that actually answers
Operto users rate its customer support 3.2/5 on GetApp, and one 2026 reviewer says "they stopped trying to help." At Lynx, 81.6% of tickets are solved on the first response and 94.64% are rated Good.
20+ support agentsA product that keeps evolving
Much of Operto's line-up was acquired and renamed: VRScheduler became Operto Teams, and STAYmyway and DACK were bought in. Lynx builds every module in-house and keeps adding new layers.
Built, not rebrandedMore value, no rip-and-replace
Operto users score it 3.2/5 for value for money, and some say they feel locked into contracts. Lynx connects directly to 95% of lock brands and 300+ devices, so you keep your hardware and skip the retrofit chips.
Keep your locksSupport you can actually count on.
When a guest is standing at the door, slow support isn't an inconvenience. It's a bad review. Here's how Lynx support performs.
Most issues are solved in the first reply, with no back-and-forth.
Rated by the hotel and rental teams we support every day.
An in-house team for both hardware and software issues.
What Operto users say
"They stopped trying to help with my problem."Capterra review of Operto Teams, June 2026
Customer support: 3.2 / 5 · Value for money: 3.2 / 5GetApp user ratings for Operto
What Lynx delivers
81.6% of tickets solved on the first responseLynx support data
94.64% of tickets rated Good, with 20+ agents on call weekdays and weekendsLynx support data
Who is actually building your guest tech?
Renaming a product doesn't improve it. Here's where each platform's product line came from, and what's new.
Operto ACQUIRED & RENAMED
Based on public announcements and trade press.
Lynx BUILT IN-HOUSE
New layers added continuously across the platform.
Hotels, boutique hotels, resorts, hostels, vacation rentals and HOAs all run on the same platform. Every Lynx module is built in-house and keeps evolving, so you get more every month without switching vendors again.
Lynx vs Operto, feature by feature.
Pick a category to compare. Every Lynx capability below is live in the product today unless marked "Coming soon".
Operto information is based on publicly available material on operto.com and public review sites as of October 2026. Features change; if you spot something out of date, email sales@getlynx.co and we'll correct it. Operto is a trademark of its respective owner.
What your guest experiences
with Lynx.
The moments that make or break a review. Tap a moment to see how Lynx handles it, automatically.
From Operto to Lynx, without the rip-and-replace.
We plan the move around your properties, your PMS and your current contract, so nothing changes for your guests except a better stay.
Audit your stack
We map your PMS, locks, thermostats and the Operto workflows you rely on today.
Keep your hardware
Your existing locks and devices connect to Lynx directly. No new hardware, no chips.
We migrate it
PMS sync, access codes, guidebooks, templates and branding, set up by our team.
Go live on your timing
Launch when your Operto term ends, property by property or all at once.
Already on the PMS and locks you use with Operto.
Deep two-way integrations with 30+ PMS platforms and direct connections to 95% of lock brands.
300+ devices
Built for operators who scale.
We have Lynx in every market we operate. Lynx allows the corporate team complete visibility into the field operations in real time. Our guests don't have to download an app, they love the convenience and our owners love the extra security.
We love Lynx and the ability to integrate with a variety of devices. Being able to onboard a new home without replacing current smart devices has been invaluable. The reporting and features on the dashboard are constantly expanding.
Lynx is a futuristic platform solving the real need for growing VRMs.
Moving from Operto? Good questions.
Usually not. Lynx has direct integrations with 95% of lock brands and 300+ smart devices, including thermostats, sensors, hubs, intercoms and garage doors. Our team confirms compatibility for your exact hardware during the stack audit.
Both, and more. Lynx serves hotels, boutique hotels, resorts, hostels, vacation rentals and HOAs on the same platform. Hotel teams use it for contactless check-in, in-room hospitality TV, guest messaging, upsells and room controls, all connected to their existing PMS and locks.
81.6% of support tickets are resolved on the first response, and 94.64% of tickets are rated Good by our customers. More than 20 in-house support agents help by email, phone, live chat and video call, on weekdays and weekends.
Lynx has deep two-way integrations with 30+ PMS platforms, including Track, Streamline, Cloudbeds, Mews, Guesty, Hostaway, Hostfully and Escapia. Larger operators also use Lynx APIs to connect home-grown systems.
Yes. We'll audit your stack and set up Lynx ahead of time, so you can go live the day your current term ends, without a gap in service for your guests.
We do. A dedicated onboarding lead coordinates PMS sync, access codes, guidebooks, message templates and branding, then rolls out property by property or all at once.
No. Guests use a branded web portal from a single link, and staff field status and access work without a staff app.
Pricing is based on the number of units, with volume discounts built in. Most modules can be purchased standalone or as bundles. Book a call and we'll put together a proposal against your current setup.
Switch from Operto to Lynx. We'll handle the rest.
Get a 30-minute walkthrough on your own PMS and locks, plus a switch plan built around your current contract.
Most Innovative Self Check-in Solution · Inc. 5000