Location: Palm Springs, California
Property Type: 13-room luxury boutique wellness hotel
Integration: Lynx Automation + Cloudbeds + Yale Locks
Key Highlights:
98% access code success rate
5000+ Contactless check-ins completed with Lynx
Reduced manual check-in management
Real-time lock visibility and battery insights
Flawless Cloudbeds + Lynx integration
Exceptional support and fast response times
The Boutique Wellness Escape of Palm Springs
Tucked away in the serene desert oasis of Palm Springs, Terra Palm Springs is a luxury wellness-inspired boutique hotel offering 13 rooms of intimate, resort-style comfort. Opened in January 2025, the property embodies relaxation and rejuvenation—balancing modern design with personal, attentive service.
With check-ins handled by staff from morning until evening, the Terra team wanted a way to streamline after-hours access while maintaining the same luxury standard their guests experience in person.
The Challenge: Reliable Access Without Compromise
Before Lynx, the property briefly tested another automation system. But issues with code reliability and platform limitations created more work for the small team.
When Terra Palm Springs moved to Cloudbeds as its PMS, the team sought a lock solution that could integrate seamlessly — one that would simplify check-ins, reduce manual oversight, and offer confidence that every access code would work the first time.
“We’re a boutique property with a wellness focus. Guests expect everything to work perfectly — including their room access. We needed a system that we could trust 100% of the time.”
— Kurt, Property Manager, Terra Palm Springs
The Lynx Solution: Simple, Smart, and Seamlessly Integrated
After adopting Lynx, Terra Palm Springs connected its Cloudbeds booking engine with Lynx, creating an automated check-in experience that works in perfect sync.
Lynx automatically generates unique door codes for each reservation, ensuring that guests receive secure access credentials without any manual effort from the team.
“98% of the time, the codes work flawlessly. It’s one less thing we have to think about,” said Kurt.
“And if I ever need to double-check, Lynx gives a clear snapshot of lock status and battery levels — even better than the manufacturer’s app.”
The Impact: Operational Peace of Mind
With Lynx handling automated code creation and real-time syncing between Cloudbeds and Yale, the Terra team has dramatically reduced manual intervention during check-ins — especially for late arrivals.
The front entrance and guest room locks share the same guest code, making after-hours access seamless and reducing confusion for travelers checking in outside reception hours.
Even better, the Lynx dashboard provides valuable visibility into battery status, online/offline devices, and lock performance, giving the property manager instant insight without extra tools.
“Our locks are accurate, reliable, and always synced with Cloudbeds,” said Kurt.
“We don’t hear complaints about access — and that silence means everything is running smoothly.”
The Human Touch: Lynx Support That Cares
One of the standout aspects of Lynx for the Terra team has been its personalized support.
When questions arise, Kurt notes that Lynx’s human-driven response makes all the difference.
“The support has been really, really good — fast and personal,” he shared.
“That’s a big reason we’re moving away from our previous PMS. Lynx listens and understands the property’s unique needs.”
Results That Speak for Themselves
While guests rarely comment on “locks,” the lack of complaints is a clear sign of success. For Terra Palm Springs, Lynx delivers a quiet kind of reliability — the kind that ensures the team can focus on hospitality, not hardware.