Every guest message.
Automated across SMS
From booking confirmation to checkout and the next stay, Lynx sends the right message, on the right channel, at the right moment — triggered by your PMS and by real lock activity. Personal for guests. Hands-off for your team. Branded as you.
Guest experience owners at vacation rentals & boutique hotels prefer Lynx
Channels every guest can reach you on
AI Chat coverage — no message waits (AI Voice upcoming)
Saved per week by centralizing the inbox
Thread per guest, across every channel & property
Airbnb messages diverted off-platform — compliant by design
Wherever your guest reaches out, Lynx answers.
Guests don't pick one channel — so neither does Lynx. Every conversation threads into the same guest record with their booking, property and access details attached.
One
Inbox
✉️ Email
Branded confirmations, pre-arrival details and replies — threaded with everything else.
💬 SMS 2-WAY
Time-sensitive texts land instantly. Guests text back, staff reply from the same inbox.
🏠 Airbnb Chat DIRECT
Direct integration. Reply from Lynx — the guest sees it in their native Airbnb inbox.
📱 Guest Portal Chat
Embedded 2-way chat inside your white-label guest app and Boarding Pass.
📺 In-room TV
Welcome guests by name, show Wi-Fi, guidebook and add-ons on the TV in the room.
🤖 AI Chat AI
Answers check-in times, amenities and requests instantly — and upsells while it's at it.
☎️ AI Voice UPCOMING
Picks up on ring one. Qualifies bookings, handles in-stay calls and offers add-ons.
Automated at every step, personal at every touch.
Set the templates, trigger points and send times once. Lynx personalizes and delivers each message for every guest, at every property.
Own your guests, no matter where they book
Airbnb, Vrbo, Booking.com or direct — Lynx picks up the reservation from your PMS and starts a branded conversation that points every guest to one portal.
- Branded booking confirmation by email & SMS
- One guest portal link for every booking channel
- Personalized with guest name, dates & property
Pre-check-in done before they pack
A trigger sends the Boarding Pass automatically. Guests share details, upload ID, e-sign your agreement and grab add-ons — all in one link.
- Boarding Pass sent via email, SMS or Airbnb app
- Reminders until check-in is complete
- Access code withheld until submission (Conditional Access)
- Staff notified the moment guests submit
Codes that never get forgotten
Personalized access codes delivered across SMS, email and the portal — then messages fire in real time from what actually happens at the door.
- Access code auto-delivered on SMS + Email + Portal
- “You're in!” welcome the moment the door unlocks
- Reminder if there's no activity by arrival time
- Codes keep working even if Wi-Fi goes down
Two-way texting, zero missed messages
Guests ask, Lynx answers — instantly with AI, or hands off to your team with full context. Every reply goes back on the channel the guest used.
- AI Chat answers FAQs 24/7 across every channel
- AI-suggested replies your team sends in one click
- Send & receive images and files
- Guests adjust temperature right from the portal
Checkout without the chasing
Checkout instructions and timing go out automatically — with a late checkout offer for guests who want a little longer. When the door locks, your team is already moving.
- Checkout reminder with house instructions
- Late checkout upsell, paid automatically
- Door locked → cleaning task assigned to staff
Bring them back, again and again
The conversation doesn't end at checkout. Keep your brand in front of guests and turn great stays into direct re-bookings.
- Branded thank-you message from your templates
- Re-booking nudges that drive guests to book direct
- Full conversation history saved for next time
- Returning callers recognized by AI Voice (upcoming)
Set the rules once. Lynx handles it every time after.
Powerful templates, trigger points and send times — plus if-then rules powered by your PMS, your smart locks and your guests' own intent.
Other tools show you messages. Lynx runs the conversation.
AI Voice and AI Chat work under your rules, inside your brand voice — and log everything to the same Unified Inbox. Run both, either, or neither, per property.
Answers every call on ring one
The five calls your front desk takes every shift — now handled day or night.
Handles the written side, instantly
Every message your guests send — across SMS, Airbnb, email and the portal — answered and logged.
- All connected channels — SMS, Airbnb, email and the guest portal.
- Front-desk questions — check-in times, amenities, special requests.
- Upsells & cross-sells — offered naturally through conversation.
- You control disclosure & tone — configurable per property.
Your brand in the palm of every guest's hand.
Customize the app with your logo and brand colors, offer concierge services and automate access for service delivery. Lynx works in the background — you get the credit.
Automate messaging with powerful templates
Templates, trigger points and send times — personalized for every guest.
White-label guest app
Your logo, your colors, embedded 2-way chat.
Unified conversation inbox
SMS, Airbnb, portal & email with full history.
Message automations
If-then rules from bookings and lock events.
In-room hospitality TV
A warm, named welcome on arrival.
Plenty of tools send messages. Here's what sets Lynx apart.
Messages that know what's happening on-site
Lynx runs your locks and devices natively, so messages fire from real door activity — not just from booking dates.
Direct Airbnb integration
No reseller layer. Replies land in the guest's own Airbnb inbox — one unified view without breaking Airbnb's guidelines.
Voice calls, not just text
Most “unified inboxes” stop at text. Lynx AI Voice answers calls and logs them in the same thread.
Reaches guests in the room
The in-room TV becomes a messaging channel — welcome, Wi-Fi, guidebook and add-ons on screen.
Works when Wi-Fi doesn't
Access codes sync before arrival and keep working offline — so your arrival messages never send a code that fails.
Built natively, built for you
Every module is developed in-house, so we can build custom features around your workflows.
Operators who run on Lynx
We have Lynx in every market we operate. Lynx allows the corporate team complete visibility into the field operations in real time. Our guests don't have to download an app, they love the convenience and our owners love the extra security.
We love Lynx and the ability to integrate with a variety of devices. The technology features and capabilities are fabulous. Being able to onboard a new home without replacing current smart devices has been invaluable.
Lynx is a futuristic platform solving the real need for growing VRMs.
Messages powered by your PMS data.
Deep 2-way integrations with 30+ PMS'es and 20+ hospitality tools — plus APIs for home-grown stacks. Guest names, dates, codes and properties flow straight into every message.
Frequently asked questions
Which channels can Lynx send and receive guest messages on?
Email, SMS (two-way), Airbnb chat via direct integration, embedded chat in the white-label guest portal, the in-room hospitality TV, AI Chat, and inbound phone calls via AI Voice (upcoming). Every channel threads into one guest profile in the Unified Inbox.
Does messaging from Lynx put us at risk with Airbnb's policies?
No. Because the Airbnb integration is direct, replies you send from Lynx land inside the guest's native Airbnb inbox — never diverted off-platform.
What can trigger an automated message?
Booking events and dates from your PMS (confirmation, pre-arrival, check-in, checkout, post-stay), real lock activity (door unlocked, door locked, no activity), Boarding Pass submissions, and if-then rules based on guest intent, sentiment or keywords.
Can we use different branding and templates per property?
Yes. Using groupings, you can define different branding, content, templates and workflows for different sets of units — and manage them all from one interface.
What happens when AI can't handle a request?
Smart rules decide when to escalate — by intent, sentiment or keyword. Your team is notified and can jump into the same thread instantly with the full conversation visible. You can also turn AI Voice and AI Chat on or off individually, per property.
Can our staff and owners get notifications too?
Yes. Lynx sends task notifications to staff (like cleaning after checkout), alerts for suspicious activity, and supports custom permissions so owners can view their own properties.
Design a guest conversation that brings guests back, again and again.
Book a 30-minute walkthrough tailored to your properties — every channel, every trigger, every automation.
Book a Demo →