Unified Inbox
Airbnb. SMS. Email. AI Chat. AI Voice. Everything, automated.
Every guest conversation — however it starts — lands in one Lynx inbox. Direct Airbnb integration, AI-handled calls and messages, and replies that stay fully Airbnb-compliant.
- SMS
- Airbnb Chat
- AI Voice
- AI Chat
Conversations
Sarah
Plenty of tools claim a "unified inbox." Here's what actually sets Lynx apart.
A direct Airbnb integration
Lynx connects to Airbnb directly — not through a third-party workaround or reseller layer. One of the only unified inbox platforms built this way, meaning fewer dropped messages and no dependency on someone else's integration.
Every channel, truly unified
Email, SMS, Airbnb chat, AI Voice, and AI Chat all land in one inbox — not just messaging channels, but voice calls too. Most "unified inbox" tools stop at text.
Airbnb-compliant by design
Reply to an Airbnb conversation from Lynx, and the guest receives it right inside their own Airbnb inbox — never diverted off-platform. One unified view on your end, without breaking Airbnb's messaging guidelines on theirs.
Channels unified: Email, SMS, Airbnb Chat, AI Voice, AI Chat
AI Voice & AI Chat coverage — calls and messages never wait
Inbox for your whole team, across every property
Messages diverted off Airbnb — compliant by design
Wherever the guest reaches out, it lands here
Airbnb, SMS, email, and now AI-handled voice and chat — every conversation threads into the same guest record.
Confirmations, pre-arrival details, and replies — threaded with everything else.
SMS
Time-sensitive texts land instantly, right where guests already look.
Airbnb Chat
Direct integration — reply from Lynx, guest sees it in their native Airbnb inbox.
AI Voice
Answers inbound calls, qualifies bookings, and handles guest questions live.
AI Chat
Handles written replies across SMS, WhatsApp, and OTA messages automatically.
📞 AI Voice Agent answers every call
Your front desk handles the same five scenarios on every shift. Now AI Voice handles them too — day or night.
- New bookings — qualifies callers and converts inquiries into confirmed reservations.
- Returning guests — recognizes repeat callers and personalizes the conversation.
- In-stay questions — answers calls on Wi-Fi, checkout time, and local tips.
- Arriving guests — greets guests and handles pre-arrival requests like temperature preferences.
- Upsells — naturally offers upgrades, late checkout, and add-ons mid-call.
💬 AI Chat handles the written side
Alongside AI Voice, AI Chat covers every message your guests send — answered instantly, logged in the same inbox.
- All connected channels — SMS, WhatsApp, OTA messages, and more.
- Front-desk questions — check-in times, amenities, and special requests, answered instantly.
- Upsells & cross-sells — offered through conversation, mirroring what Voice does on a call.
Other tools show you messages. Lynx runs the whole conversation.
Follow one guest inquiry from first contact to logged reply. Every step happens automatically, across whichever channel the guest picked.
Guest reaches out
Airbnb, SMS, email, or a phone call — any channel, any time.
AutomatedLands in Unified Inbox
Instantly threaded with the guest's full booking history and context.
AutomatedAI reads intent
AI Voice or AI Chat identifies what the guest needs and checks your rules.
AutomatedSmart rule decides
Auto-reply, offer an upsell, or escalate to a human — based on the rules you set.
Your rulesReply sent — compliantly
The guest gets the answer on their original channel. Airbnb replies stay in Airbnb's inbox.
AutomatedLogged for your team
Every call and message is recorded in the same inbox, with full context, forever.
AutomatedThe same engine that answers a first-time inquiry also fields returning-guest calls, in-stay questions, and mid-call upsells. Nothing gets diverted off Airbnb — the guest experience stays exactly where they expect it.
Set the rules once. Lynx AI handles it every time after.
Decide exactly when AI Voice and AI Chat answer on their own, when they upsell, and when a human gets looped in — all from the same rules engine that runs the rest of Lynx.
- Auto-handle or escalate based on intent, sentiment, and guest history.
- Manual override anytime — get notified and jump into any conversation, voice or chat.
- Channel-aware replies — Airbnb stays in Airbnb, SMS stays in SMS, always compliant.
An inbound call is a new booking inquiry
AI Voice qualifies the caller and books the stay, no human needed
Allow AI Chat to answer check-in time and amenity questions instantly, across every connected channel
An Airbnb guest messages after hours
AI Chat answers immediately; a human is only notified if sentiment turns negative
A repeat guest calls in
AI Voice recognizes them and personalizes the conversation from the first second
Frequently asked questions
No — this is the core of how Lynx is built. Because the Airbnb integration is direct, replies you send from Lynx land inside the guest's native Airbnb inbox, never off-platform. You get one unified view; Airbnb's messaging guidelines stay intact.
You control the disclosure and tone. Most properties introduce AI Voice/Chat briefly at the start of a call or thread, then let it handle the conversation naturally — configurable per property.
Smart rules decide when to escalate — by intent, sentiment, or a specific keyword. Your team gets notified and can jump into the same thread instantly, with the full conversation already visible.
Yes. Voice and Chat are separate modules under the Lynx AI umbrella — run both, either one, or neither, per property.
Yes — Email, SMS, Airbnb Chat, AI Voice, and AI Chat conversations for the same guest all sit under one profile, with full history visible regardless of which channel they used.
See Unified Inbox, AI Voice, and AI Chat live
Book a walkthrough tailored to your properties — calls, chats, and every channel in between.